According to a recent American Customer Satisfaction Index (ACSI) survey conducted by CFI Group, customer satisfaction with CO-OPS products compares very well with other Federal Government agencies. CO-OPS score of 82 is much higher than the overall Federal Government ACSI score of 68.9. The ACSI surveys, established in 1994, have been conducted to measure satisfaction with goods and services available to U.S. consumers, including both the private and public sectors. ACSI has measured more than 100 programs of Federal Government agencies since 1999. Data for the CO-OPS survey were collected via links on NOAA Websites and email invitations from May 13-June 10, 2009. The goal of the survey was to measure customer satisfaction with current CO-OPS products and services and to gain insight for future areas of focus.

The PDF is available as the first item under "Popular Publications" on the following page: CO-OPS Publications

For more information contact:

Michael Szabados, Director
Center for Operational Oceanographic Products and Services (CO-OPS)
1305 East-West Highway
Silver Spring, MD 20910-3281
E-mail: mike.szabados@noaa.gov


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